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Out of the Crisis

W. Edwards Deming
Publisher: 
MIT Press
Publication Date: 
2000
Number of Pages: 
507
Format: 
Paperback
Price: 
32.00
ISBN: 
978-0262541152
Category: 
Textbook
BLL Rating: 

The Basic Library List Committee strongly recommends this book for acquisition by undergraduate mathematics libraries.

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About the Author vii
Preface ix
Acknowledgments xiii
1 Chain Reaction: Quality, Productivity, Lower Costs, Capture the Market 1
2 Principles for Transformation of Western Management 18
3 Diseases and Obstacles 97
4 When? How Long? 149
5 Questions to Help Managers 156
6 Quality and the Consumer 167
7 Quality and Production in Service Organizations 183
8 Some New Principles of Training and Leadership 248
9 Operational Definitions, Conformance, Performance 276
10 Standards and Regulations 297
11 Common Causes and Special Causes of Improvement. Stable System. 309
12 More Examples of Improvement Downstream 371
13 Some Disappointments in Great Ideas 388
14 Two Reports to Management 397
15 Plan for a Minimum Average Total Cost for Test of Incoming Materials and Final Product 407
16 Organization for Improvement of Quality and Productivity 465
17 Some Illustrations for Improvement of Living 475
18 Appendix: Transformation in Japan 486
Index 493
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