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Out of the Crisis

Publisher: 
MIT Press
Number of Pages: 
507
Price: 
32.00
ISBN: 
978-0262541152
Date Received: 
Wednesday, March 7, 2007
Reviewable: 
Yes
Include In BLL Rating: 
Yes
W. Edwards Deming
Publication Date: 
2000
Format: 
Paperback
Audience: 
Category: 
Textbook
Tags: 
BLL Committee
02/20/2009
BLL Rating: 

About the Author vii
Preface ix
Acknowledgments xiii
1 Chain Reaction: Quality, Productivity, Lower Costs, Capture the Market 1
2 Principles for Transformation of Western Management 18
3 Diseases and Obstacles 97
4 When? How Long? 149
5 Questions to Help Managers 156
6 Quality and the Consumer 167
7 Quality and Production in Service Organizations 183
8 Some New Principles of Training and Leadership 248
9 Operational Definitions, Conformance, Performance 276
10 Standards and Regulations 297
11 Common Causes and Special Causes of Improvement. Stable System. 309
12 More Examples of Improvement Downstream 371
13 Some Disappointments in Great Ideas 388
14 Two Reports to Management 397
15 Plan for a Minimum Average Total Cost for Test of Incoming Materials and Final Product 407
16 Organization for Improvement of Quality and Productivity 465
17 Some Illustrations for Improvement of Living 475
18 Appendix: Transformation in Japan 486
Index 493
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Publish Book: 
Modify Date: 
Friday, February 20, 2009

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